We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We collect information about you for 3 reasons:

1. to process your order.
2. to provide you with the best possible service and
   
3.  to invite you to join our newsletter.
   

The type of information we will collect about you includes:

• your name
• address
  
• phone number
• email address
  
• credit/debit card details.
  

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We use technology to track the patterns of behaviour of visitors to our site and to provide shopping cart functionality. This includes using a "cookie" which would be stored on your browser. If you have any questions/comments about privacy, you should email us.

When you visit our site, we may need to know your name and email address. We may also need to know your street address, telephone number and your debit/credit card details. We gather information to allow us to process your registration and facilitate the purchase procedure using Worldpay to process credit card orders. We never hold credit card information. The relevant information is then used to maximise the effectiveness of our services, and to increase the speed with which transactions are conducted. We will not provide, sell, barter or trade any information about you to/with any third parties. If you do not want to receive any promotional material please send us an email and inform us of your request. Any promotional e-mails sent to you will also contain specific opt-out instructions for your convenience.

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page. We may also email you so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send us an email.

Refunds / Returns under Guarantee

Our Guarantee is valid providing you have complied with the following conditions:-

If you are unhappy with your purchase we will replace or refund the items concerned at our discretion. This does not affect your statutory rights as a consumer. Please inform us of any problems within 7 working days of receiving your order. Please  email us or phone us for an immediate resolution to your problem.

Where your order is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If the order is to be refunded we will issue a refund within 30 days. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred. When returning goods please ensure that the products are unopened, please also include the following items, your invoice number, payment transaction number, purchase date and any gift included with your goods (gift is valued by us at £5.00). Without all these requirements we will be unable to offer you a refund.

Any goods deemed to be perishable will not be refunded as per the DSR also any seasonal products will not be refunded eg. Christmas, Easter, Valentines Day, Mothers Day or Farthers Day. In such instances, we shall have the right at our sole discretion to refuse the return if in our opinion it is not justified. Under these circumstances, the goods will be returned to you at your cost. Any 'non faulty' goods returned for a refund will be refunded minus delivery and transaction costs.
We are unable to refund customised goods ie Gift Wrapping.

Please use recorded delivery when returning parcels.

Return address:-

Harlech Emporium
Cambrian House
High Street
Harlech
Gwynedd
LL46 2YA

The contracts for the sale of goods or services by Harlech Emporium from the website www.harlechemporium.com
The contracts for the sale of goods or services by Harlech Emporium from the website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. Our liability to you whether for breach of contract, misrepresentation, negligence or otherwise shall in no circumstance exceed the price charged to you for the damaged, defective which give rise to such liability. Harlech Emporium shall have no liability for any indirect or consequential losses or expenses suffered by you, however caused. The contract is concluded once the goods have been received.

The following terms and conditions apply to all orders received for Harlech Emporium via the harlechemporium .com website at http://www.harlechemporium.com:-

1) Harlech Emporium Order Acceptance
The sale of Harlech Emporium products shall not be considered complete until we have accepted your offer to purchase them. Our acceptance of your offer to purchase is signified when we process your payment. Harlech Emporium reserves the right to decline your order at any time up until the moment we process your payment.

2) Customer Order Cancellation (before your item has been despatched)
If you wish to cancel your Harlech Emporium purchase, you must contact us by email. Please include all the following information,

• your invoice number,
  
• payment transaction number
  
• purchase date.
  

2.1) Customer Order Cancellation (after your item has been despatched)
If you wish to cancel your Harlech Emporium purchase after it has been despatched, you must contact us by email requesting to cancel the order. We request that the parcel is returned to us unopened and complete including any gift from Harlech Emporium , a refund will be issued within 30 days.

Please use recorded delivery when returning parcels.

Return address:-

Harlech Emporium
Cambrian House
High Street
Harlech
Gwynedd
LL46 2YA

3) Prices
All prices shown are in UK Pounds and Euros where possible. VAT is included in the price. We reserve the right at any time to revise prices to account for any increases in costs including the increase or imposition of any duty, tax, levy or exchange rate variation. We will take all reasonable steps to notify you of any relevant revision of prices before processing your order.

4) Delivery
Royalmail will attempt to deliver your order once, after that you are expected to collect your parcel from your local sorting office. The courier delivery service will attempt to deliver your order twice, after this time you agree to follow the instructions on the calling card issued when delivery cannot be made. We will take all reasonable steps to deliver your order within the time indicated on our Delivery Information web page. However, we will not be under any liability to you in respect of any failure to deliver within this timescale or on any particular day or dates. Title to the goods passes to you once your consignment is delivered by our nominated carrier(s). For health and safety reasons goods may not be collected in person. Orders with priority courier must be placed with us by 1am the day before you wish to receive you order. Orders received after 1am may be dispatched the following day excluding weekends and public holidays. Customers who use our Courier Delivery service MUST provide a delivery address where the order can be accepted and signed for. i.e. your home, a neighbour or your workplace. If the courier service has not returned your order to us you may click here to order redelivery. You agree not to hold Harlech Emporium responsible for late delivery.

4.1) Missing or lost in the post standard Royalmail delivery
Royalmail class parcels as missing once 15 working days have elapsed from the expected delivery date. If you feel your order has been lost in the post you must email stating that your order has been lost in the post and please include all the following information, your invoice number, payment transaction number and purchase date. Once your parcel is deemed missing we will either issue you with a full refund or replacement goods at our discretion.

4.2) Undelivered/non acceptance of UK Priority Courier Service
Initial city link couriers will leave a calling card if you not available to accept your parcel, you agree to call them as soon as possible with the details on the card and/or collect your parcel within 4 days, your parcel will be available for collection between 19.00-20.00 the same day as they tried to deliver or 08.00-20.00 monday-friday,and 08.00-12.00 saturday, you must take the card with you and some proof of identity i.e driving licence,passport,cheque guarantee card otherwise your parcel will not be released to you. After 4 days have elapsed your parcel will be returned to us, which we have to pay for. The cost of redelivery is £12.00. Payments must be made before your parcel can be redelivered. Click here to make your payment.

4.3) Missing orders outside the UK
Royalmail class parcels as missing once 15 working days have elapsed from the expected delivery date. If you feel your order has been lost in the post you must email us stating that your order has been lost in the post and please include all the following information,

• your invoice number,
  
• payment transaction number
  
• purchase date.
  

4.4) Missing or lost UK Priority Courier Service delivery items
If you feel your order has been lost by the courier service you must e-mail us, stating that your order has been lost by the courier service and please include all the following information, your invoice number, payment transaction number and purchase date. Once your parcel is deemed missing we will either issue you with a full refund or replacement goods at our discretion.

4.5) Incomplete Delivery Address or Incorrect Delivery Address
It is the customers responsibility to provide a full and correct delivery address including the postcode. Harlech Emporium will not be held responsible for orders which become lost in the post due to an incomplete or incorrect delivery address.

Please note that by placing your order at this website you agree to all delivery terms and conditions

5) Ingredients
PLEASE NOTE: ALL FOOD & DRINK PRODUCTS FEATURED MAY CONTAIN NUTS AND ARE NOT SUITABLE FOR NUT ALLERGY SUFFERERS.

6) Legal Liability
The contracts for the sale of goods or services by Harlech Emporium from the website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. Our liability to you whether for breach of contract, misrepresentation, negligence or otherwise shall in no circumstance exceed the reasonable direct costs for the damaged, defective or undelivered goods which give rise to such liability and shall in any event be limited, in aggregate, to three times the value of the goods supplied by us to you pursuant to your order.

8) Acceptance of Harlech Emporium's Terms & Conditions
By placing an order for goods or services promoted by Harlech Emporium , you are deemed to have accepted our terms and conditions as governing your order. If you do not agree to all the terms and conditions specified here, you must not order from Harlech Emporium .

9) Registered Office & Copyright
harlechemporium .com is a UK trading name for Harlech Emporium . Material on the Harlech Emporium website may not be stored or reproduced in any form whatsoever without the prior written permission of Harlech Emporium .

10) Out of stock or discontinued items
We reserve the right to substitute at our discretion any product that may be unavailable at the time your order is processed with items of an equal value.

11) Packaging of products shown on the Harlech Emporium website
On rare occasions goods you receive may not arrive in the same packaging as the illustration on the Harlech Emporium website. Weighed out or counted out products do not show the ingredients on the packaging. Ingredients where not stated will be given on request.

12) Mailing List
By ordering from Harlech Emporium you agree to be invited to join the Harlech Emporium Newsletter. You do not have to join if you do not wish to. If you do join you are welcome to leave anytime by following the instructions at the bottom of the newsletter